FAQs

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How to make a Reservation

You can easily make a reservation by visiting our website, calling our customer service, or sending us an email. We’ll guide you through the booking process, ensuring all details are captured for your perfect ride.
To make a reservation, we’ll need details such as your pick-up and drop-off locations, date and time of service, type of vehicle desired, and any special requests you may have.
Absolutely! Whether it’s for a wedding, prom, corporate event, or night out, Apex Limousine offers a range of luxury vehicles perfect for any special occasion. Let us know your event details, and we’ll ensure a memorable experience.
Yes, a small deposit is required to confirm your reservation. The balance can be paid before or on the day of your service.
We recommend booking at least 24 hours in advance, especially for peak times. However, we will always try our best to accommodate last-minute reservations if possible.
Yes! We provide reliable airport transfer services. Just provide us with your flight details and pick-up location, and we’ll ensure timely and comfortable transportation to and from the airport.

How to make Payment

We accept a variety of payment methods, including credit/debit cards, PayPal, bank transfers, and cash. For your convenience, we make sure there are multiple secure ways to pay.
A deposit is required to secure your reservation, and the remaining balance is due before or on the day of the service. You can pay the full amount upfront if preferred.
Yes! We offer secure online payment options through our website. Once your reservation is confirmed, you’ll receive a payment link to complete the transaction easily.
Yes, you can pay using any major credit or debit card, including Visa, MasterCard, and American Express. Payments can be processed online or by phone.
5. Do you charge any additional fees? There may be additional fees for extra services such as extended hours, special requests, or tolls. All fees will be communicated to you before your payment is processed.
Yes, you may choose to pay in cash on the day of your ride. Please inform us beforehand if you prefer this payment method.

Refund Policy

At Apex Limousine, we offer refunds in specific situations. If you cancel your reservation within the required time frame, we will process a full refund of your deposit or payment, minus any cancellation fees.
Refunds are typically processed within 7-10 business days after approval. The refund will be issued to the original payment method used during booking.
Yes, you may be eligible for a refund if you cancel your reservation within our cancellation window, which is usually 24-48 hours before your scheduled pickup time. Cancellations made outside this period may incur a cancellation fee.
Certain fees, such as booking or administrative charges, may be non-refundable. These will be communicated to you during the reservation process.
If we need to cancel your reservation due to circumstances beyond our control (e.g., vehicle breakdown, weather), you will receive a full refund or have the option to reschedule your service at no extra cost.
We strive for customer satisfaction, and if you’re not satisfied with your service, please contact us immediately. Refunds or compensation may be considered based on the specific issue, but dissatisfaction without a valid reason typically doesn’t qualify for a refund.